We can help with installation, workspace approval, Slack connection, app mentions, direct messages, slash commands, approval flows, recurring reports, proactive follow-ups, connected tools, privacy requests, deletion requests, and troubleshooting.
Email: support@disro.com
Response time: We aim to respond within two business days.
What to include in your request
To help us resolve your issue faster, include:
Your name and company.
Your Slack workspace name or workspace ID.
What you asked Disro to do.
Any error message, screenshot, approximate timestamp, or relevant workflow name.
Your Disro account email, if you have one.
The Slack channel, thread, direct message, command, report, approval, or action involved.
What happened instead.
Whether the issue affects one user, one channel, or the whole workspace.
To install Disro for Slack, use the Add to Slack button on https://disro.com/slack, approve the requested Slack permissions, and connect the Slack workspace to the correct Disro account. Workspace administrator approval may be required.
Check that:
Common Issues
Confirm Disro is installed, the app is allowed in the channel, and the workspace has granted the required permissions. If it still does not respond, email support@disro.com with the channel, message link if available, and timestamp.
Confirm your workspace has enabled direct messages with Disro and that your Disro account is connected if required.
Confirm the command is enabled for your workspace and typed exactly as configured, such as /comments when that command is available. Include the command, timestamp, and any error message when contacting support.
Check whether you have permission to approve the action and whether the connected tool or Slack destination is still authorized.
Confirm the report or follow-up is enabled, the destination channel is authorized, and Disro still has permission to post there.
Disro can only access Slack locations and content your workspace authorizes and where the app has access. Add Disro to the channel or update workspace permissions if appropriate.
Disro can only use Slack data and connected tool data it is authorized to access. Review the channel access, connected tools, and workflow settings.
A Slack workspace administrator can remove Disro from Slack app settings. You can also email support@disro.com for help.
Privacy, deletion, and export requests
For data access, export, correction, or deletion requests related to Disro or Disro for Slack, email support@disro.com. Use a clear subject line such as PRIVACY REQUEST, DATA EXPORT REQUEST, or DELETION REQUEST. Include your Slack workspace name or ID and the Disro account email associated with the workspace.
Security issues
To report a security concern, email support@disro.com with SECURITY in the subject line. Please do not include secrets, tokens, passwords, or sensitive credentials in Slack messages or screenshots.