Disro is an AI brand intelligence platform that tracks how ChatGPT, Claude, Gemini, and Perplexity describe your brand and products, providing visibility scores and actionable recommendations.

Do I need Shopify to use Disro?

No. Disro works with any brand. Provide your URL and Disro automatically imports your product catalog. The Shopify integration unlocks real-time sync and automated description fixes.

What AI models does Disro track?

Disro tracks brand visibility across ChatGPT (GPT-4o), Claude, Gemini, and Perplexity simultaneously with daily probes.

How much does Disro cost?

Disro offers a free trial, Growth at $49/month, and Scale at $149/month.

Disro Support | Help with Disro for Slack

What we can help with

Installing, setting up, or removing Disro for Slack.

Connecting a Slack workspace to the right Disro account.

Understanding Slack permissions and workspace approval.

Troubleshooting Slack messages, commands, threads, and approval flows.

Reviewing connected tool permissions and access settings.

Handling privacy, export, deletion, security, or legal requests.

What to include in your request

To help us resolve your issue faster, include:

Your name and company.

Your Slack workspace name or workspace ID.

What you asked Disro to do.

Any error message, screenshot, approximate timestamp, or relevant workflow name.

Your Disro account email, if you have one.

The Slack channel, thread, direct message, command, report, approval, or action involved.

What happened instead.

Whether the issue affects one user, one channel, or the whole workspace.

Installing Disro for Slack

To install Disro for Slack, use the Add to Slack button on https://disro.com/slack, approve the requested Slack permissions, and connect the Slack workspace to the correct Disro account. Workspace administrator approval may be required.

Before using Disro in Slack

Check that:

Disro is installed in your Slack workspace.
The correct Disro account is connected.
The app has been added to the channel or conversation where it should work.
Workspace admin approval is complete, if required.
Any connected tools Disro should use are connected and authorized.
The relevant workflow, command, report, or approval flow is enabled for your workspace.

Common Issues

Disro does not respond to an app mention.

Confirm Disro is installed, the app is allowed in the channel, and the workspace has granted the required permissions. If it still does not respond, email support@disro.com with the channel, message link if available, and timestamp.

A direct message with Disro is not working.

Confirm your workspace has enabled direct messages with Disro and that your Disro account is connected if required.

A slash command is not working.

Confirm the command is enabled for your workspace and typed exactly as configured, such as /comments when that command is available. Include the command, timestamp, and any error message when contacting support.

An approval button or modal did not work.

Check whether you have permission to approve the action and whether the connected tool or Slack destination is still authorized.

A recurring report or proactive follow-up did not arrive.

Confirm the report or follow-up is enabled, the destination channel is authorized, and Disro still has permission to post there.

Disro cannot access a Slack channel, thread, or file.

Disro can only access Slack locations and content your workspace authorizes and where the app has access. Add Disro to the channel or update workspace permissions if appropriate.

A summary, draft, or recommendation is missing context.

Disro can only use Slack data and connected tool data it is authorized to access. Review the channel access, connected tools, and workflow settings.

I want to remove Disro from Slack.

A Slack workspace administrator can remove Disro from Slack app settings. You can also email support@disro.com for help.

Privacy, deletion, and export requests

For data access, export, correction, or deletion requests related to Disro or Disro for Slack, email support@disro.com. Use a clear subject line such as PRIVACY REQUEST, DATA EXPORT REQUEST, or DELETION REQUEST. Include your Slack workspace name or ID and the Disro account email associated with the workspace.

Security issues

To report a security concern, email support@disro.com with SECURITY in the subject line. Please do not include secrets, tokens, passwords, or sensitive credentials in Slack messages or screenshots.

Need help with Disro or Disro for Slack?

Primary support contact